Watch this short video to learn about how customer service empowers agents in Dynamics 365 from the experts at Western Computer.
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9:02Compare File Storage Options in Dynamics 365
Learn how to effectively attach files and manage documents in the customer engagement app with these three options. In this video, we explore the process of creating notes and attaching files, using S
4:32New Agent Experience in Dynamics 365 Customer Service
Learn more about he new Agent Experience in Dynamics 365 Customer Service. Part of the new Admin Center. Contact us for a personalized demo: https://bit.ly/32ChDNg. CALL: (805) 581-5020 VISIT: htt
3:05How to Navigate the New Admin Center in Microsoft Dynamics 365 Customer Service
The Microsoft Customer Service Admin Center's operations functionality offers insight on real-time metrics, service terms, and internal calendars to help with day-to-day operations. Contact us for a p
7:44New Customer Support Admin Center in Microsoft Dynamics 365 Customer Service
Microsoft has released a new admin center in Dynamics 365 Customer Service that consolidates and centralizes many of the essential administrative capabilities that were previously in different locatio
15:09New Admin Center within Dynamics 365 Customer Service
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5:21Overview of Microsoft Dynamics 365 Customer Service | Western Computer
Watch this short video for an overview of Microsoft Dynamics 365 Customer Service. Contact us for a personalized demo: https://bit.ly/32ChDNg. CALL: (805) 261-2268 VISIT: https://www.westerncompute
1:36Part 13: Customer Service Schedule | Customer Service | Western Computer
Watch this short video to learn about scheduling customer service in Dynamics 365 from the experts at Western Computer. Contact us for a personalized demo: https://bit.ly/32ChDNg. CALL: (805) 261
1:47Part 12: Holiday Schedule | Customer Service | Western Computer
Watch this short video to learn about holiday scheduling for customer service in Dynamics 365 from the experts at Western Computer. Contact us for a personalized demo: https://bit.ly/32ChDNg. CALL
2:20Part 11: Create A Child Case | Customer Service | Western Computer
Watch this short video to learn about creating a child case for customer service in Dynamics 365 from the experts at Western Computer. Contact us for a personalized demo: https://bit.ly/32ChDNg. C
1:12Part 10: Reactivate A Case | Customer Service | Western Computer
Watch this short video to learn about re-activating a case for customer service in Dynamics 365 from the experts at Western Computer. Contact us for a personalized demo: https://bit.ly/32ChDNg. CA
1:14Dynamics 365 for Customer Service: Part 9 Cancel a Case
Watch this video to learn how to cancel a case in Dynamics 365 for Customer Service. Are you interested in seeing a personalized demo? Contact us today: http://bit.ly/1RXe7NQ. CALL: (800) 729-9971
2:00Dynamics 365 for Customer Service: Part 8 Resolve a case
Watch this short video to learn how to resolve a case in Dynamics 365 for Customer Service. Are you interested in seeing a personalized demo? Contact us today: http://bit.ly/1RXe7NQ. CALL: (800) 729
1:34Dynamics 365 for Customer Service: Part 7 Re-assign a case
Watch this short video to learn how to re-assign a case in Dynamics 365 for Customer Service. Are you interested in seeing a personalized demo? Contact us today: http://bit.ly/1RXe7NQ. CALL: (800) 7
2:24Dynamics 365 for Customer Service: Part 6 Create a case
Watch this video to learn how to create a case in Dynamics 365 for Customer Service. Are you interested in seeing a personalized demo? Contact us today: http://bit.ly/1RXe7NQ. CALL: (800) 729-9971
1:48Dynamics 365 for Customer Service: Part 5 Add a case to a queue
Watch this video to learn how to add a case to a queue in Dynamics 365 for Customer Service. Are you interested in seeing a personalized demo? Contact us today: http://bit.ly/1RXe7NQ. CALL: (800) 72
3:20Dynamics 365 for Customer Service: Part 4 Setup Routing Rules
Watch this short video to learn how to setup routing rules in Dynamics 365 for Customer Service. Are you interested in seeing a personalized demo? Contact us today: http://bit.ly/1RXe7NQ. CALL: (800
3:19Dynamics 365 for Customer Service: Part 3 Create a Queue
Watch this short video to learn how to create a queue in Dynamics 365 for Customer Service. Are you interested in seeing a personalized demo? Contact us today: http://bit.ly/1RXe7NQ. CALL: (800) 729
4:33Dynamics 365 for Customer Service: Part 2 Create an enhanced SLA
Watch this short video to learn how to create an enhanced SLA in Dynamics 365 for Customer Service. Are you interested in seeing a personalized demo? Contact us today: http://bit.ly/1RXe7NQ. CALL:
2:29Dynamics 365 for Customer Service: Part 1 Create an Entitlement
Watch this short video to learn how to create an entitlement in Dynamics 365 for Customer Service. Are you interested in seeing a personalized demo? Contact us today: http://bit.ly/1RXe7NQ. CALL: (8