Where are you and where are you going? Planning your business growth with Dynamics 365 and Western
Whether you chose Dynamics 365 Business Central or Finance and Supply Chain Management as your ERP, Customer Engagement for your CRM and service applications, or Power Platform tools to streamline your work, your Dynamics 365 software is designed to grow with you. Microsoft has laid out a roadmap showing its intention to add new functionality and integrate new technologies to keep your company current with best business practices, secure data, and streamlined business processes.
Microsoft releases two major updates for its Dynamics 365 business products and the Azure platform. These updates include performance enhancements, security and compliance updates, more intuitive navigation, and user requested functionality. Plus, Microsoft is on the forefront of incorporating innovative technologies like AI tools using Copilot into all its business applications. Implementing Dynamics 365 applications on Azure and integrating these applications with Microsoft 365 (Office 365) and the Power Platform enhances each product’s capabilities and scalability.
As your company grows and matures, it is easy to lose sight of the technological changes that can affect your business.
Companies rely on Western Computer’s Managed Support Services to help them navigate these changes and develop a long-term strategy to take advantage of enhanced products, services, and technology when it makes sense for their business.
Planning for success
Our Managed Support Services team takes the time to understand your business processes and your Dynamics 365 environment to offer guidance to your management team on the best use of Microsoft technology and software products to improve efficiency, increase employee and customer satisfaction, and proactively position your company for future growth.
Our services include:
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Roadmap assessment – We meet with you periodically to discuss where the Microsoft applications are going, including new features, functions, and products from Microsoft, as well as any new developments with your business, such as acquisitions, new products, or new branch offices. With an understanding of where your company is now and where it is going, we help you build a roadmap to assess how new developments in Dynamics 365 products will help you find areas for improvement and offer solutions through modifications, configuration changes, and system additions to address those issues and make the strategic decisions to achieve your goals.
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Strategic growth – Cloud implementations offer flexibility and scalability. We help you plan for success by using cloud technologies when and where it makes the most sense for your company. As new updates become available, we assess the impact those changes will have on your environment and advise you on how to make the most of new features in the product.
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Performance tuning – As your company grows, such as expanding into new lines of business or adding new warehouses, we adjust your Dynamics 365 environment to accommodate the changes. Managed Support Services will help configure your Dynamics 365 system for optimal performance.
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Problem resolution – Sometimes, Microsoft updates can cause conflicts with customizations or third-party add-on applications. If a problem occurs, we work with your team to identify potential problems early, resolve any code conflicts, and remediate any issues resulting from the update. We will also work with any third-party software vendors if their software is incompatible with the update. Our partnership with Microsoft enables us to escalate directly to them when necessary.
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Development resources – When additional functionality is required, Western Computer will advise on either developing a customized solution or purchasing one from Microsoft’s AppSource.
A trusted partner for your success
We partner with our clients to ensure their long-term success.
Whether you need help with software updates, training, trouble resolution, or system tuning, our Managed Support Services team offers expert guidance to keep your Dynamics 365 products operating at peak performance. By leveraging our expertise, your IT staff can focus on tasks unique to your business.
Contact Western Computer today to learn more about how our Managed Support Services can help you.
About the Author
More Content by Amanda Sherry
