Get ready to experience the latest and most impactful updates in Dynamics 365 with the Customer Engagement Release Wave 2 Launch Event!
Join Tom Northrup, Customer Engagement Manager, and Elsa Kermani, CE Consultant, as they unveil the newest features and improvements across Dynamics 365 Sales, Customer Service, Field Service, and more. This live event is your chance to explore how these enhancements can help you streamline operations, improve customer engagement, and drive business growth.
Here’s a glimpse of what we’ll cover:
- Sales and AI-Driven Enhancements: Discover how AI-powered tools like predictive scoring and Copilot can transform your sales process with better forecasting and automated meeting summaries, helping you stay organized and ahead of the competition.
- Customer Service Improvements: Learn how the new email composing experience and AI-powered case summarization can boost your team's productivity and improve response times, while real-time analytics provide deeper service insights.
- Field Service and Project Operations Innovations: Explore smarter scheduling with AI, enhanced asset management using IoT, and new schedule board improvements that make resource management and remote collaboration more efficient. Plus, see how project operations updates like time-zone agnostic fields and the ability to copy quotes across entities can simplify complex projects.
- Power Apps & Customer Insights Updates: Take advantage of the latest grid features, modernized interface, and deeper segmentation powered by real-time data integration and AI insights for more personalized customer journeys.
These updates are designed to streamline your processes and empower your teams with cutting-edge tools and insights. Join us to learn how to implement these advancements in your business and stay ahead of the curve.
