Chapter 1 (3:59): Customer Service Features
Chapter 2 (7:31): Customer Service by Role
Chapter 3 (9:45): Start of Demonstration
Chapter 4 (11:51): About the Chat Feature
Chapter 5 (13:29): How to Open a New Case
Chapter 6 (16:05): Agent Experience
Chapter 7 (31:52): Microsoft Teams Integration
Chapter 8 (33:44): Smart Assist
Chapter 9 (37:56): Case Routing
Chapter 10 (44:01): Reporting
