Are knowledge articles attached by the user as each case is open or are they link

November 6, 2023

Are you struggling to streamline your work order management process? In this video, we delve into the power of associating knowledge-based articles with primary incident types and work orders. We'll guide you through: 1. The basics of linking articles to templatized primary incident types 2. How to manually associate a specific article for future reference 3. A quick tip on utilizing the "wrench icon" for linking articles 4. Metrics to consider for automatic association via incident templates Get ready to make your workflow more efficient, providing your team with easy access to relevant articles for each work order! Subscribe and hit the bell to never miss our expert tips. Contact us for a personalized demo: https://bit.ly/32ChDNg. CALL: (805) 581-5020 VISIT: https://www.westerncomputer.com/ EMAIL: info@westerncomputer.com FOLLOW US: https://www.facebook.com/Western-Computer-236693736372775/ https://twitter.com/WesternComputer https://www.linkedin.com/company/western-computer

Previous Video
Managing Inventory: How to Track Pending Deliveries
Managing Inventory: How to Track Pending Deliveries

In this video, we'll show you a simple method for identifying items that have been registered but not recei...

Next Video
What kind of time investment is required to bring on another IoT device
What kind of time investment is required to bring on another IoT device

Unlock the Potential of IoT with Power Automate. Discover how to seamlessly integrate your IoT devices into...

×

Would you like to speak to a Microsoft Dynamics expert? Contact us today:

First Name
Last Name
Product I'd like a demo of:
!
Thank you, we will be in touch shortly!
Error - something went wrong!