Are knowledge articles attached by the user as each case is open or are they link
Are you struggling to streamline your work order management process? In this video, we delve into the power of associating knowledge-based articles with primary incident types and work orders. We'll guide you through: 1. The basics of linking articles to templatized primary incident types 2. How to manually associate a specific article for future reference 3. A quick tip on utilizing the "wrench icon" for linking articles 4. Metrics to consider for automatic association via incident templates Get ready to make your workflow more efficient, providing your team with easy access to relevant articles for each work order! Subscribe and hit the bell to never miss our expert tips. Contact us for a personalized demo: https://bit.ly/32ChDNg. CALL: (805) 581-5020 VISIT: https://www.westerncomputer.com/ EMAIL: info@westerncomputer.com FOLLOW US: https://www.facebook.com/Western-Computer-236693736372775/ https://twitter.com/WesternComputer https://www.linkedin.com/company/western-computer
