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Most Recent Videos
1:03What can the implementation partner do to make sure the customer is successful?
In this insightful video, our Senior Project Manager, Trisha Gregory, discusses the most important things a partner can do to effectively manage a project. It emphasizes the need for establishing expe
3:49What are the most common mistakes a customer makes during an implementation?
Discover the three pivotal mistakes to avoid in your software implementation projects. In this insightful video, we dive deep into the complex world of resourcing and roles, deadlines, and change mana
2:25When Customers Stray: Strategies for Guiding Clients Back to Successful Implementation
In this video, Tammy Radecke, an experienced partner, addresses the challenge of dealing with customers who resist following implementation processes. With a proven methodology and a track record of s
1:01Adapt and Thrive: How Partners Prepare Customers for Dynamic ERP Implementations
In this thought-provoking video, Greg Williams and Tammy Radecke delve into the key considerations for choosing the internal team when embarking on a new project. Discover the importance of team membe
5:52Analyzing Business Process Stages in Dynamics 365: Capturing Duration and Driving Insights
In this video, we explore the challenge of analyzing business processes within customer engagement applications, such as sales, customer service, or field service. We focus on business process flows (
1:18Driving Success - The Crucial Role of Executive Sponsorship in ERP Implementation
In this thought-provoking video, Greg Williams and Tammy Radecke delve into the importance of executive sponsorship and involvement in customer projects. We explore how the absence of decision-making
5:25Powering Data Analysis: Power BI Integration with Dynamics 365 Customer Engagement Apps
Discover how Power BI can revolutionize data analysis in model-driven customer engagement apps such as sales, customer service, and field service. In this video, we explore various alternatives for in
1:31From Players to Champions- Choosing Your Internal Team for ERP Excellence
In this video, Greg Williams and Tammy Radecke discuss the importance of flexibility and adaptability in project implementation, including challenges that can arise during a project, such as unexpecte
1:37Setting the Stage for ERP Implementation - Preparing Your Internal Team for Success
In this thought-provoking video, Greg Williams and Tammy Radecke, industry experts in ERP implementation, discuss the essential steps to prepare your internal team for a successful implementation. The
1:20Unlocking ERP Success Steps to Selecting the Ideal Implementation Partner
Choosing the right implementation partner for your ERP project is crucial for success. In this thought-provoking video, Greg Williams, VP of Strategy, shares expert insights on the essential steps cus
9:02Compare File Storage Options in Dynamics 365
Learn how to effectively attach files and manage documents in the customer engagement app with these three options. In this video, we explore the process of creating notes and attaching files, using S
4:15Streamlining your workflow with email engagement and Bing maps in Dynamics 365
In this video, we will explore how to enable email engagement in the sales insight settings. This feature is a toggle for administrators that allows users to create a record from the timeline in a sep
4:03Streamline Your Product Management with Enhanced Features in Dynamics 365
In this video, we explore the product menu settings available to administrators in the application. The first setting discussed is the enhanced experience for adding products to opportunities, quotes,
3:48Master Advanced Find with the Modern Interface in Dynamics 365
In this video, we explore the modern advanced find feature in the application, which replaces the legacy advanced find. The legacy advanced find is accessed through a funnel icon in the application, w
0:39365REMAN for Remanufacturers | Microsoft Cloud
Contact us for a personalized demo: https://bit.ly/32ChDNg. CALL: (805) 581-5020 VISIT: https://www.westerncomputer.com/ EMAIL: info@westerncomputer.com FOLLOW US: https://www.facebook.com/West
1:17Never Miss a Beat with Insight Cards in Dynamics 365
In this video, the speaker discusses two features in Microsoft Dynamics 365: Insight Cards and Modern Advanced Find. Insight Cards provide reminders for users and can be easily turned on and off. M
4:49Effortlessly Collaborate with Teams Integration in Dynamics 365 Customer Engagement
In this video, we discuss the integration of Microsoft Teams with Dynamics 365 customer engagement. With this integration, users can work from within a record in Dynamics 365 or from the Teams perspec
0:26How to Prepare for Your Final Dynamics NAV Upgrade
Are you ready for your final upgrade project? Watch our webinar to learn how to prepare for your final upgrade from Dynamics NAV to Dynamics 365 Business Central: https://resources.westerncomputer.com
0:46Supercharge Your CPG Distribution Operations: Learn How to Boost Sales & Customer Satisfaction
Struggling with disparate systems in your CPG distribution operations? Watch our webinar to learn how to optimize consumer engagement and supply chain management using Microsoft's suite of products. D
4:32New Agent Experience in Dynamics 365 Customer Service
Learn more about he new Agent Experience in Dynamics 365 Customer Service. Part of the new Admin Center. Contact us for a personalized demo: https://bit.ly/32ChDNg. CALL: (805) 581-5020 VISIT: htt