March 25: Dynamics 365 Customer Service: Cases, Self-Service, Omnichannel, and More!

February 18, 2021

Want to turn customer service into your organization's competitive advantage?

Ready to make customer case management more efficient and more effective?

Customers expect a consistent, personalized experience when they interact with your brand, regardless of what platform they use to reach you. Dynamics 365 Customer Service enables your organization and employees to give customers a positive, unified, and efficient experience across multiple channels. 

How exactly does Dynamics 365 Customer Service achieve this? In this complimentary webinar, we will provide an in-depth demonstration of several valuable features within Dynamics 365 Customer Service. Join Western Computer’s Dynamics 365 Customer Engagement experts, John Kegel and Kayla Rohde, on Thursday, March 25th at 11 am PT/2 pm ET to learn about:

  • Customer service case management
  • How to leverage entitlements and service level agreements
  • Finding self-service knowledge base articles
  • Omnichannel basics
  • Dashboards
  • Unified Service Desk vs. Omnichannel

 

 

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