Home » Home » Dynamics 365 Customer Service - Cases Self-Service Omnichannel and More

× Share this Video

Facebook
Twitter
Email
LinkedIn

Enter your email address to continue watching:

First Name

Last Name

Company

Opt-in to future communication

Thank you!

Error - something went wrong!

Dynamics 365 Customer Service - Cases Self-Service Omnichannel and More

March 28, 2021

Share this Video
Facebook
Twitter
Email
LinkedIn

This webinar explores how Dynamics 365 Customer Service enhances support through case management, self-service portals, and omnichannel engagement. Strategies for improving response times, streamlining workflows, and delivering consistent experiences are explained to help businesses strengthen customer relationships and boost satisfaction.

Previous Video

5 Things to Know About Implementing Security | Dynamics 365 Finance & SCM | Western Computer

Learn what 5 things you should know when implementing security in Microsoft Dynamics 365 Finance and Supply...

ForNAV Tips Part 1: How to Quickly Convert and Design Business Central Reports

Learn how to leverage ForNAV tools to streamline the reporting processes for KPIs within the new & improved...

Other content in this Stream

1:28

What a NAV to Business Central Migration Really Looks Like

Migrating from Microsoft Dynamics NAV to Business Central Cloud isn’t a restart. It’s the moment you finally move forward with structure, visibility, and confidence. In this video, we walk through t

Watch Video

1:32

Why NAV Customers Are Moving to the Cloud Now (Before It’s Too Late)

Still running NAV? Think you’ve got time to move to the cloud? So does everyone else — and that’s the problem. Microsoft’s Bridge to Cloud 2 incentive gives NAV customers up to 40% licensing savings,

Watch Video

Why NAV and Business Central On-Prem Software Costs More

Dynamics 365 Customer Service - Cases Self-Service Omnichannel and More

Previous Video

Next Article

Other content in this Stream

Migrating from Microsoft Dynamics NAV to Business Central Cloud isn’t a restart. It’s the moment you finally move forward with structure, visibility, and confidence. In this video, we walk through t

Still running NAV? Think you’ve got time to move to the cloud? So does everyone else — and that’s the problem. Microsoft’s Bridge to Cloud 2 incentive gives NAV customers up to 40% licensing savings,

See why NAV and Business Central On-Prem Software costs more long-term—and how Bridge to Cloud 2 helps you save up to 40% with Business Central Cloud.

See the real NAV to BC migration process and how Bridge to Cloud savings plus monthly pricing simplify your upgrade before Dec 31, 2025.

Replace ERP budget guesswork with Gyde365 Qualify. Get a fast, reliable estimate for Business Central or F&SCM to plan FY26 with confidence.

Uncover the six ERP risks accelerating in 2026 and why outdated systems increase cost, exposure, and inefficiency. Learn how to assess your true risk level.

Discover why NAV customers are moving to Business Central Cloud—built-in AI, continuous updates, and up to 40% Bridge to Cloud savings through Dec 31, 2025.

See 3 signs your ERP budget is off track. Learn how Gyde365 Qualify delivers a broad-range estimate for FY26 planning in minutes.

See how Dynamics 365 Finance & Supply Chain drives ROI for CFOs, resilience for COOs, and scalability for CIOs — all on one ERP platform.

Struggling with ERP budgeting? Learn why ERP budgets derail and how Gyde365 Qualify gives you a defendable FY26 estimate in minutes.

Explore the risks of over-automation in sales and how Dynamics 365 Sales helps leaders find the right balance between AI efficiency and human connection.

Boost productivity with Business Central Copilot. See 3 ways AI and Microsoft Copilot cut workload for IT, operations, and power users

Budget season is here. Use a free, self-guided pricing assessment to get a broad-range estimate for a modern W&S platform—built for distributors and suppliers

Start FY26 planning with a free, self-guided assessment that turns your distribution flow into a budget-ready estimate.

Budget season is here. Use a free, self-guided pricing assessment to get a broad-range estimate for a modern manufacturing platform—built for growth

Discover how AI-driven CRMs like Dynamics 365 Sales are transforming sales leadership with automation and intelligence.

See 3 signs your ERP budget is off track. Learn how Gyde365 Qualify delivers a broad-range estimate for FY26 planning in minutes.