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Are you empowering your sales team to drive personal engagement? Learn more about Dynamics 365 Customer Engagement.
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Discover the transformative power of connecting your ERP platform to Microsoft Power BI and Dynamics 365 CE for seamless self-service reporting. Elevate customer service by providing quick access to f
0:50Discover the power of seamless data integration in our latest video. Learn how to connect your customer service and sales applications, ensuring that all your data resides on the same table. With our
5:52In this video, we explore the challenge of analyzing business processes within customer engagement applications, such as sales, customer service, or field service. We focus on business process flows (
5:25Discover how Power BI can revolutionize data analysis in model-driven customer engagement apps such as sales, customer service, and field service. In this video, we explore various alternatives for in
9:02Learn how to effectively attach files and manage documents in the customer engagement app with these three options. In this video, we explore the process of creating notes and attaching files, using S
4:15In this video, we will explore how to enable email engagement in the sales insight settings. This feature is a toggle for administrators that allows users to create a record from the timeline in a sep
4:03In this video, we explore the product menu settings available to administrators in the application. The first setting discussed is the enhanced experience for adding products to opportunities, quotes,
3:48In this video, we explore the modern advanced find feature in the application, which replaces the legacy advanced find. The legacy advanced find is accessed through a funnel icon in the application, w
1:17In this video, the speaker discusses two features in Microsoft Dynamics 365: Insight Cards and Modern Advanced Find. Insight Cards provide reminders for users and can be easily turned on and off. M
4:49In this video, we discuss the integration of Microsoft Teams with Dynamics 365 customer engagement. With this integration, users can work from within a record in Dynamics 365 or from the Teams perspec
When a company is acquired, the IT team sometimes finds itself compelled to migrate the business applications to a new infrastructure environment.
5:58Watch this highlight reel of the latest features, including a closer look at Microsoft Viva Sales and AI-powered content ideas across Dynamics 365. Check out new capabilities for Dynamics 365 and P
Microsoft Dynamics 365 applications provide you with the ability to analyze customer feedback in real time and address potential concerns immediately.
Find out how to get Dynamics 365 Business Central Cloud (Bridge to the Cloud) with a 40% discount off the per user per month price. Contact Western Computer today!
3:05The Microsoft Customer Service Admin Center's operations functionality offers insight on real-time metrics, service terms, and internal calendars to help with day-to-day operations. Contact us for a p
7:44Microsoft has released a new admin center in Dynamics 365 Customer Service that consolidates and centralizes many of the essential administrative capabilities that were previously in different locatio
