April 30: Dynamics 365 Customer Service: Empower Your Teams

February 17, 2020

How do you measure your customer service team’s success?

Customer retention is key to building your business do you have the right solution?

Please join our Dynamics 365 Consultant, Melanie Philion, at 11 am PT/2 pm ET as she demonstrates the out-of-the-box Dynamics 365 Customer Service application. You will see how both agent and customer experiences are simplified through one complete source of customer data. 

If you have a Service Contract with your customers with an agreed response time or maximum number of hours allowed, we'll show you how Dynamics 365 Customer Service can manage your Service Level Agreements along with your entitlements. 

During this webinar, we will show you how to:

  • Analyze performance from your dashboard
  • Deliver high customer service with a Service Level Agreement
  • Create a new customer service request on the fly
  • Manage a case and look at knowledge articles to solve the issue
  • Resolve a case and add my time

Join us for this free webinar to explore these functionalities and more:

 
Business Intelligence Create a Dashboard Watch a Demonstration

RESOLVE ROUTINE &
COMPLEX ISSUES

SINGLE, CONSISTENT
SERVICE EXPERIENCE

ONE SOURCE OF
CUSTOMER DATA

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